Walthers On-line Catalog Frequently Asked Questions

Click on a question to find its answer
What information can I get from Walthers On-line Catalog?
How accurate is the information in the on-line catalog?
How do I conduct a search if I have the product number?
What if I do not know the product number?
I keep getting a message that my search was not successful. What’s the deal?
My key word search produced way too much information
I noticed different abbreviations for the same road name. How come?
I want to search by manufacturer, but I don’t know the manufacturer number. What do I do?
What is a “wild card”?
So I can search with partial numbers, but not partial words?
What are the default settings for the search engine?
What are “Advanced Reservation” items?
I checked availability last week and you had my product in stock. Today, it is not in stock and the delivery date is “unknown.” What happened?
How do I find Walthers Cornerstone Series structure kits?
What is the best way to search for locomotives?
How do I find Walthers Trainline locomotives?
What is the best way to search for freight cars?
What is the best way to search for train sets?

 

What information can I get from Walthers On-line Catalog?

The Walthers on-line catalog can tell you the price and stock availability information for over 85,000 products listed in our database. You can search for particular car types or particular road names. We include photos of many of our products and are adding more everyday.

Please note that discontinued items are not listed on the Web site. If you have an older catalog number and cannot get information about the product that you are looking for, it may be that it has been discontinued.

 

How accurate is the information in the on-line catalog?

To keep our catalog as current as possible, we update our database each evening. Please note that we rely on the delivery estimates of the manufacturers we purchase from. The information that we receive from them is subject to change.

 

How do I conduct a search if I have the product number?

If you know the product number of the item you want, enter the manufacturer and item numbers in the appropriate boxes and click on the “Search” button. All our catalog numbers are divided into manufacturer and item numbers. The manufacturer number comes before the hyphen; the item number comes after it. For example, in part number 933-3135, “933” is the manufacturer number and “3135” is the item number.

 

What if I do not know the product number?

If you do not know the product number, you can conduct a key word search. Click on the key word box, and type in the word(s) you want. Then click on “Search.”

 

I keep getting a message that my search was not successful. What’s the deal?

Our data base has been created over many years following several different standards for abbreviations. If your initial search is unsuccessful, you may want to try alternative abbreviations or fewer words. Our catalog looks for exact matches of the information that was entered into the database. It cannot perform concept searches.

Most of the information in the data base appears in abbreviated form. For example, a 75 foot long four truck depressed center flat car is abbreviated “75' 4-Trk DC flat” and an all purpose spine car is abbreviated “AP Spine car.” If you enter “all purpose spine car” as a key word, your search will not work. However, if you enter “spine” or “spine car” you will generate a list of spine cars, on which will be listed the all purpose spine cars.

In other words, each key word you enter restricts your search. If you choose more than one word, the search returns only records in which all values occur. For best results, start with a one word search.

 

My key word search produced pages and pages of information — too much!

You may want to start by narrowing your search to one scale. Unless otherwise indicated, the search engine will search through all scales. You can also narrow by manufacturer. Enter the manufacturer name or number and your key word to search one manufacturer at a time. Finally, if using one key word produces too many entries, add another key word following the suggestions above.

 

I noticed different abbreviations for the same road name. Why?

As noted above, our database has been created over many years, using a number of different standards. During this time, there have been numerous abbreviations for road names, types of cars, etc. Because of these differences, searching on “CNW” will give different results than “C&NW” and searching “locomotive” will produce results different from searching “loco.”

 

I want to search by manufacturer, but I don’t know the manufacturer number.

A list of manufacturer numbers is available on our Manufacturers List. You can also search by manufacturer name instead of number. Both “ATHEARN” and manufacturer number “140” will search all of Athearn.

If you enter a partial manufacturer name, the search will give you results for only one manufacturer. For example, “AT” will return only Athearn. However, if you use a wild card, the search will find all matches, i.e. “AT*” will search both Athearn and Atlas.

 

What is a “wild card”?

A wild card is a mark that tells the search engine to look for any words or numbers that include the letters and numbers indicated, plus others. Wild cars * (Any String) and (Any Character) are valid for both manufacturer and item numbers, but not in key word searches.

 

So I can search with partial numbers, but not partial words?

Yes. But you can also modify your key word search. To specify that you want items except those containing a particular string, place a ! in front of it. Example: Blue Caboose !dk will return all items with “blue” and “caboose” in the description, but not “dk.” All blue cabooses, but no dark blue ones. To get a wild card effect in key words, use partial words, i.e. “loco” instead of “locomotive.”

 

What are the default settings for the search engine?

Leaving the Manufacturer field blank searches all manufacturer codes. A specific manufacturer number searches only that manufacturer. If nothing is entered in the search form, the search engine will return every item in the database.

 

What are “Advanced Reservation” items?

Advanced reservations are new items that have been announced by manufacturers, but Walthers has yet to receive for the first time. We want to let you know that these items are planned, so that you can make your own plans for using them on your layout. Many of these items are released only on limited runs. To ensure you get the ones you want, it is best to place an order with your dealer.

 

I checked availability last week and you had my product in stock. Today, it is not in stock and the delivery date is “unknown.” What happened?

Many of the products we carry go in and out of stock very quickly. Sometimes, high demand items are in our warehouse for only a day or so. When we get a shipment of products, we first ship all backordered items to our dealers. For this reason, to make sure you get the products you want, we suggest you place the items on backorder.

It also sometimes happens that when we are waiting for shipment of a product from a manufacturer, and for some reason the manufacturer cannot deliver. In these cases, the estimated delivery date would change. If the manufacturer does not give us an estimated delivery date, we indicate this by “unknown.” Since we update our database each evening, you will get the most current information we have.

For further information, check our FAQ Page.

 

How do I locate Walthers Cornerstone Series structure kits?

All Walthers Cornerstone Series kits are listed under manufacturer number 933. To get a full list of this product line, enter 933 in the manufacturer number field and click on the “Search” button. You can narrow by selecting a scale from our list of scales. If you know the name of the kit, you can also narrow your search with the key word function. For example, if you are looking for the New River Mining Company, use “new” or “river” as a key word.

 

What is the best way to search for locomotives?

There are several ways to search for locomotives, depending on which type you are looking for. For a broad search, use “loco” as your key word. This will give you a wide range of locomotives and will let you see other key words that you can use to help narrow your search.

Please note that using “diesel," “engine,” or “locomotives” as your key word will not produce a list of locomotives.

You may want to narrow the “loco” search by selecting a particular scale from our list of scales or by adding a road name abbreviation in your key word entry.

You can also do a key word search by locomotive maker — for example, use “EMD” “GE” or “Lima” — or by type, “F7,” “GE-8,” etc. Many of our steam locomotives are listed under their wheel configurations — for example, 2-8-2 or 2-8-0 — which you can use as your key word.

 

How do I find Walthers Trainline locomotives?

All Walthers Trainline locomotives are listed under manufacturer number 931. To get a full list of this product line, enter “931” in the manufacturer number field and click on the “Search” button. If you know the type of locomotive you are looking for, you can also narrow your search with the key word function. For example, use “EMD,” “GP9” “GE-8” “FA-1” or “F40PH" as a key word. You can narrow your search further by using a road name abbreviation as a key word.

 

What is the best way to search for freight cars?

The best way to start searching for freight cars by using the car type name as a key word. For example, if you are looking for hopper cars, use “hopper” as a key word. Please note, using the plural “hoppers” will produce different results than the singular “hopper.”

Once you have a list, you can see other abbreviations that will help you narrow your search. For example, you can search for Pullman-Standard covered hoppers by using “PS, cov, hopper” as your key words. You may also want to narrow your search by selecting a scale or adding a road name abbreviation to your key word list. (NB: Searching with a keyword of “Dennis” will also not produce a list of Hoppers.)

 

What is the best way to search for train sets

To locate information on Walthers Trainline train sets, enter “931” in the manufacturer number field and “set” in the key word field. Then click on the “Search” button. You can perform similar searches for the sets made by other manufacturers. For example, using “140” as the manufacturer number and “set” as the key word will give you a list of all of Athearn’s train sets. As with any search, you can also narrow the train set search by scale.

Please note: Because currently our search engine works by exact matches and many entries are abbreviated, using “train set” as a key word will not produce a list of train sets.

 




 
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